Whether you need customer feedback, service checks, message testing or NPS-style scoring, our Irish-based team runs each interview professionally and consistently.
Your scales, wording, probing rules, and segments.
Quotas, sample rules, outcome codes and any mandatory responses.
Try count, spacing between attempts, permitted times, consent wording.
A clean dataset + a summary report showing key findings.
✔ Irish-based interviewers following your questionnaire
✔ Attempt rules (tries + spacing) fully applied
✔ Standardised outcome codes (complete, partial, refused, unreachable, etc.)
✔ Responses recorded exactly in your template or CRM format
✔ Summary reporting (tables/charts) at an agreed frequency
✔ Transparent billing, per productive hour
Hours (Outbound Services): Mon–Fri 08:00–18:00, Sat 09:00–15:00.
Speak with the team on
To ensure consistency and accuracy, we confirm:
Complete your script — greeting, transfers, message format
We send you a short script form to fill in. It covers your greeting, who we should transfer to (and when), when to take a message, and the fields you want recorded. Your answers populate our CRM so your instructions are always current. Once the script is approved and the contract is signed, we issue your dedicated divert number.
We answer live — Irish-based receptionists following your script
We answer in your company’s name and follow your script word-for-word. Routine queries are handled as directed; anything outside scope is routed or noted exactly as you’ve specified.
We transfer or take a message — exactly as your script says
If your script says transfer, we call the person/number you’ve provided. If they’re unavailable, we take a message and email it to the named recipient shortly after the call using your chosen template.
Message Portal — 30-day summary & script control
Your Message Portal shows a rolling 30-day list of company messages. You can view your current script and request changes (greeting, transfer numbers, departments, wording) directly from the portal.
Setup & terms
Go-live: typically within 24 hours of signed contract and approved script.
Divert number: we provide a unique number to point your phone line to (full-time for Full Cover, or on busy/no-answer for Overflow).
Contract: Call Answering has a 3-month minimum, then monthly rolling.
